Quality Policy

Corporate identity & integrated quality, environment, safety policy

Sferova Srl, aware of the context in which it finds itself and the needs of the interested parties, has developed and implemented a Quality Management System in compliance with the UNI EN ISO 9001:2015, API Q1 standards and with a management capable of satisfying the guidelines ISO 14001 and ISO 45001. Sferova is constantly committed to ensuring compliance with the requirements and continuous improvement and the Management System is focused on achieving the following macro-objectives: 
Quality

No compromise on compliance with requirements, quality of services and products from start to finish of each activity, promoting the approach of risk-based thinking for a trip to continuous improvement, according to the principles of:
Customer orientation: understanding the needs of our customers and striving to exceed their expectations by providing products and services that meet their requirements and are of the highest quality;
Continuous improvement: commitment to continuous improvement of our processes, products and services to increase customer satisfaction and achieve our business objectives;
Employee Engagement: recognizing that our employees are our most valuable asset and encouraging their active participation in the QMS to ensure its effectiveness and success;
Compliance: complying with all legal and regulatory requirements applicable to our products and services, as well as the requirements of ISO 9001. 

Environment

Continuous commitment to minimize our environmental impact and to promote sustainable practices in all aspects of our business, according to the principles of:
Environmental responsibility: recognizing the responsibility of Sferova in protecting the environment and preventing pollution by reducing the use of natural resources, the production of waste and promoting recycling and reuse;
Compliance: complying with all applicable environmental laws and regulations, as well as the requirements of the ISO 14001 standard;
Continuous improvement: committing ourselves to continuously improve our environmental performance by setting objectives and targets, monitoring and measuring our performance and implementing corrective and preventive actions;
Involvement: of interested parties (employees, suppliers, customers), encouraging them to participate in our environmental initiatives and contribute to the success of our EMS. 

Health & safety
Ensuring a continuous commitment from Management to respect the principles of health and safety in the workplace 24 hours a day, 7 days a week, 365 days a year for all our employees, in all our processes and products. Promoting a corporate culture aware of the importance of safety within the quality management system.
Satisfaction
Clearly identifying the needs and expectations of our stakeholders and in particular of our employees, our suppliers and our customers to become a team; to become partners.
Direct international presence
Founding and developing new entities and partnerships in strategic areas.
Competence & awareness
Our staff developed to the maximum through programs continuous training, effective corporate communication and initiatives aimed at strengthening competence and awareness at all levels of one's contribution to the effectiveness of the quality management system of Sferova.
Integrity
In our business guided by honesty and fairness, every day, at all levels, defining clearly the ethical, social and environmental responsibilities of management, employees and stakeholders of Sferova.